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z444 Privacy Policy

Your privacy matters to us. This policy explains exactly what data z444 collects, why we collect it, how we use it, and the choices and rights available to you as a player in Bangladesh.

Overview

Introduction — Who We Are and Why This Policy Exists

Last updated: 1 January 2026

z444 operates an online casino and sports betting platform serving the Bangladesh market. As part of delivering our services — including account registration, deposits and withdrawals via bKash, Nagad and Rocket, sports betting on cricket and football, and live casino games — we collect and process certain personal data about you. This Privacy Policy explains what personal data we collect, the lawful basis on which we rely, how we store and protect it, who we share it with, and how you can exercise your privacy rights. This Policy applies to all users of the z444 Platform whether accessed via our website or mobile browser.

By registering an account or using the z444 Platform in any way, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled. If you do not agree with how we process your data, you should not use the Platform and may contact us to request account closure. We recommend reviewing this Policy periodically as it may be updated to reflect changes in our practices or applicable law.

Your data is safe with z444. We use industry-standard SSL encryption on all data transmissions. We never sell your personal data to third parties for marketing purposes. KYC documents are stored securely and used solely for compliance and identity verification. You may request a copy of your personal data at any time by contacting our support team.

At a Glance

Six Things z444 Guarantees About Your Privacy

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SSL Encryption

All data exchanged between your device and z444 servers is encrypted using SSL, protecting it from interception.

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No Data Sales

z444 never sells, rents, or trades your personal data to third parties for advertising or marketing.

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KYC Compliance

Identity documents submitted for KYC are stored securely and accessed only by authorised compliance staff.

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Data Deletion Rights

You may request deletion of your personal data at any time, subject to legal retention obligations z444 must meet.

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Secure Storage

Personal data is stored on secure servers with access controls, firewalls, and regular security audits in place.

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Any privacy question, data access request, or concern can be directed to our support team — available 24/7.

Full Policy

Privacy Policy — Detailed Clauses

Section 1

Data We Collect

When you register and use the z444 Platform, we collect the following categories of personal data: (a) Identity data — full legal name, date of birth, nationality, and government-issued photo identification submitted for KYC purposes; (b) Contact data — email address, phone number, and residential address in Bangladesh; (c) Financial data — details of payment accounts used for deposits and withdrawals (bKash number, Nagad number, Rocket number, bank account details, card details where applicable); (d) Account data — username, password hash, account preferences, login history, and session data; (e) Transaction data — records of all deposits, withdrawals, bonuses claimed, bets placed, and game results; (f) Technical data — IP address, browser type, device identifiers, operating system, and access timestamps; (g) Usage data — pages visited, features used, game preferences, and navigation patterns within the Platform; (h) Communications data — records of any support chat sessions, emails, or inquiries you submit to z444.

Section 2

How We Use Your Data

z444 uses your personal data for the following purposes: (a) Account management — to register, verify, and maintain your player account; (b) Service delivery — to process deposits and withdrawals, settle bets, credit bonuses, and deliver the casino and sports betting services you use; (c) KYC and compliance — to verify your identity and age (21+), comply with anti-money laundering obligations, and meet regulatory requirements; (d) Fraud prevention and security — to detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised access; (e) Customer support — to respond to your enquiries, resolve disputes, and improve our service quality; (f) Platform improvement — to analyse usage patterns, troubleshoot technical issues, and enhance the Platform experience; (g) Responsible gaming — to monitor gambling behaviour, apply any responsible gaming tools you have set, and intervene where problem gambling is detected; (h) Marketing communications — to send you promotional offers and seasonal promotions (such as those tied to BPL, IPL, Eid, or Pohela Boishakh) where you have opted in. You may opt out of marketing communications at any time via your account settings or by contacting support.

Section 3

Legal Basis for Processing

z444 processes your personal data on the following legal grounds: (a) Contractual necessity — processing required to provide the services you have contracted for, including account management, transaction processing, and service delivery; (b) Legal obligation — processing required to comply with anti-money laundering laws, age verification requirements, fraud prevention obligations, and record-keeping duties; (c) Legitimate interests — processing required for fraud detection, platform security, abuse prevention, and analytics used to improve our service, where these interests are not overridden by your privacy rights; (d) Consent — processing for optional marketing communications, where your explicit opt-in consent is obtained before any promotional message is sent. You may withdraw consent for marketing at any time.

Section 4

Data Sharing and Third Parties

z444 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with the following categories of trusted third parties solely to the extent necessary to provide our services: (a) Payment processors — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) to process your financial transactions; (b) Game providers — licensed game software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming receive only the minimum session data required to operate games; (c) KYC and identity verification services — third-party identity verification platforms used to confirm your identity and age; (d) Technology and infrastructure providers — cloud hosting, content delivery, and security services that underpin the Platform's operation; (e) Legal and regulatory authorities — government bodies, law enforcement, and regulators where disclosure is required by applicable law. All third-party service providers are bound by data processing agreements requiring them to maintain the confidentiality and security of your data.

Section 5

Data Retention

z444 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance policies. Specifically: account registration and KYC data is retained for a minimum of 5 years from account closure; transaction records are retained for a minimum of 5 years from the date of the transaction; marketing communications data is retained until you withdraw consent; and technical and usage logs are retained for up to 12 months. Where retention is no longer legally required and no legitimate interest applies, z444 will securely delete or anonymise your personal data. You may request early deletion of your data by contacting our support team, subject to legal retention obligations.

Section 6

Data Security Measures

z444 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, disclosure, or destruction. These include: SSL/TLS encryption on all data transmissions between your device and our servers; encrypted storage of passwords and sensitive financial data; role-based access controls limiting data access to authorised personnel only; regular security audits and vulnerability assessments of our infrastructure; multi-factor authentication options for player accounts; and real-time fraud monitoring systems. While we take all reasonable steps to protect your data, no internet transmission or electronic storage method can be guaranteed as 100% secure. In the unlikely event of a data breach that materially affects you, z444 will notify affected users promptly.

Section 7

International Data Transfers

As z444 uses third-party technology providers and game suppliers based in various countries, your personal data may be transferred to and stored on servers located outside Bangladesh. Where such transfers occur, z444 ensures that appropriate safeguards are in place to protect your data, including contractual protections with service providers. z444 does not transfer your personal data to jurisdictions with materially lower data protection standards without implementing equivalent protections. If you have questions about international data transfers affecting your data, please contact our support team.

Section 8

Children and Underage Users

z444 is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user is under 21, we will immediately suspend their account, void any associated transactions, and delete their personal data except where retention is required for legal compliance purposes. If you believe a person under 21 has registered an account on our Platform, please contact our support team immediately so we can investigate and take the necessary action. We operate a zero-tolerance policy toward underage gambling and take our age verification obligations seriously.

Section 9

Links to Third-Party Sites

The z444 Platform may from time to time contain references to third-party services (such as payment processors or game providers). These third parties operate their own independent privacy policies, and z444 accepts no responsibility or liability for the privacy practices of any third-party website or service. We recommend reviewing the privacy policies of any third-party service you interact with in connection with using z444.

Section 10

Contact and Data Queries

For any privacy-related questions, data access requests, correction requests, deletion requests, or complaints about how z444 handles your personal data, please contact our support team via live chat available 24/7 on the Platform, or by emailing [email protected]. We aim to acknowledge all data-related requests within 2 business days and resolve them within 30 days. If you are not satisfied with how we have handled your request, you may escalate your complaint through formal dispute resolution channels described in our Terms and Conditions.

Your Rights

Your Data Rights as a z444 Player

As a user of the z444 Platform, you have the following rights in respect of your personal data. You may exercise any of these rights at any time by contacting our support team:

Right of access — request a copy of the personal data z444 holds about you.
Right to rectification — request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to restrict processing — request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved.
Right to data portability — request a structured, machine-readable copy of your personal data to transfer to another service provider where technically feasible.
Right to withdraw consent — withdraw any consent you previously gave for optional data processing such as marketing communications, at any time without penalty.

How to exercise your rights: Contact our support team via live chat on the Platform or email [email protected]. Please include your registered username and a brief description of your request. We will acknowledge your request within 2 business days and aim to complete it within 30 days. Identity verification may be required before we action certain requests to protect your account security.

Cookie Policy — How z444 Uses Cookies

z444 uses cookies and similar tracking technologies on the Platform to enhance your experience and ensure the Platform functions correctly. Cookies are small text files placed on your device by the Platform. We use the following types of cookies: (a) Essential cookies — required for the Platform to operate, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking the service; (b) Functional cookies — remember your preferences such as language settings and account display options; (c) Analytics cookies — collect anonymised usage data to help us understand how players use the Platform and identify areas for improvement; (d) Marketing cookies — used only where you have consented, to personalise promotional communications based on your activity on the Platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality. Disabling analytics or marketing cookies will not affect your ability to use the core services. By continuing to use the Platform after seeing our cookie notice, you accept our use of essential and functional cookies. For analytics and marketing cookies, your explicit consent is obtained separately.

Updates

Changes to This Privacy Policy

z444 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes, we will notify registered users via a notice posted prominently on the Platform at least 7 days before the changes take effect. The date at the top of this page shows when the Policy was last updated. We recommend reviewing this page periodically. Continued use of the Platform after a Privacy Policy update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should stop using the Platform and contact support to request account closure.

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